We're sorry about the transaction failure like that.
If you experienced a payment error, please send the information below (Including the screenshot or text) to us via this email support@moonpear.net.
And please be sure to check the support team's response. Your mail will NOT be processed automatically.
[Android]
- Transaction date
- Purchase item
- Transaction ID (e.g. GPA.0000-0000-00000)
[Apple]
- Transaction date
- Purchase item
NOTES: If your information is insufficient, the agent may request more.